Shipping
UPDATED 10/29/2025
GENERAL SHIPPING TERMS
-Products that have been included in an order and ultimately cannot be shipped due to stock issues or incidents involving the item(s) will be refunded within the following business hours. The original order generated will be shipped in full, excluding the missing product(s), which will be notified to the customer via email.
-Orders will be prepared within a period of 2 to 5 business days (excluding Saturdays). The shipping cost and estimated delivery time from leaving our logistics warehouse may vary depending on whether the delivery address is in a daily route area. For shipping areas with more limited or restricted access (districts, villages, neighborhoods...), this time may be extended and is always subject to the route and times set by the courier service.
Spain and Portugal (peninsula) delivery in 2-3 business days - €4.95
Balearic Islands: delivery in 3-5 business days - €10.99
Canary Islands: Not available
Rest of Europe (Great Britain*, Germany, and France only): delivery in 6-10 business days - 15.99€
*Shipping duties and taxes will be calculated at destination and paid by the customer.
-Products that, due to a stock problem or defect where the item cannot be replaced, will be refunded, and the rest of the order will be shipped.
-Orders rejected by the customer upon receipt, within the specified shipping period, will be charged €5.99 for return shipping costs generated during the process of returning the order to the origin warehouse.
The customer may also exercise their right of withdrawal regulated by applicable law within a period of fourteen (14) calendar days from the formalization of the order.
GENERAL TERMS FOR EXCHANGES AND RETURNS
The maximum period to make any exchange or return is 30 calendar days from the shipping date.
For orders placed for both in-store pickup and home delivery, the period will begin from shipment. The order can be picked up within a maximum of 15 business days from its arrival at the store. In case of not picking it up, the order will be canceled, subsequently returned to our logistics warehouse, and the amount paid will be refunded.
The customer is responsible for picking up their order. If the customer cannot go to pick it up, a receipt is accepted where a photocopy of the customer's ID appears, with the corresponding justification reflected regarding the person who is finally picking up the package. In case of any incident, you must contact the email: info@mulaya.com
Home returns have a transport cost that will be deducted from the total to be refunded. The return costs by zone are as follows:
Peninsula (Spain and Portugal): 3.00€
Baleares: delivery in 3-5 business days - €10.99
Canary Islands: Not available
Rest of Europe (Great Britain, Germany, and France): 15.99€
For orders with in-store pickup, only returns will be accepted at Mulaya establishments. Returns made in-store are free.
EXCHANGES
In the case of online orders, no size or color changes can be requested, unless it is a defective garment or does not correspond to the order, in which case it will be exchanged for another garment of the same size and color, provided there is availability.
If you wish to change a size or a color, it is necessary to request a return following the instructions mentioned in the returns section and subsequently place a new order with the new sizes and/or colors.
RETURNS
The simplest way to return an item is at any of our MULAYA stores. This method is free. You just have to go to one of our MULAYA stores with your order invoice, whether printed or in the order confirmation email, along with the garment(s) to be returned. The garments must be in perfect condition and with the corresponding tag.
Swimwear and jewelry items, being sealed goods for hygiene reasons, can only be returned or exchanged when they have not been unsealed after delivery.
To request a home pickup return, you must send an email to info@mulaya.com indicating the order reference (9 letters) in the subject line as RETURN + ORDER REFERENCE. In the body of the message, we need you to list the items you wish to return, and we would appreciate it if you included the reason so we can continue to improve.
After verifying all the details, we will send a courier on the date and time agreed upon via email.
Return costs by zone are as follows:
Peninsula (Spain and Portugal): 3.00€
Balearic Islands: 10.99€
Canary Islands: Not available.
Rest of Europe (Great Britain, Germany, and France): 15.99€
Home pickup returns are exclusive to purchases made at Mulaya Shop Online with home delivery.
The refund is processed once we receive the order and verify that it is in perfect condition, both for home returns and those made in-store (14 working days). The time it takes for the funds to appear on your card depends on your bank.
If you have any questions or issues with your return, do not hesitate to contact us at our email address info@mulaya.com
