Accessibility statement
Mulaya is committed to facilitating access to and use of its online store for the greatest number of people possible, including people with disabilities and those who use assistive technologies.
Accessibility is taken into account in the design, development, maintenance, and evolution of www.mulaya.com, with the goal of ensuring its content and main functionalities can be used in a perceptible, operable, understandable, and compatible way with different devices and assistive technologies.
Service description
www.mulaya.com is an online store dedicated to the sale of fashion and accessories.
Through the website, users can, among other functionalities:
- browse the different categories and collections;
- search and filter products;
- consult information, features, and images of the items;
- select available sizes, colors, and other variants;
- add, modify, or remove products from the cart;
- log in or create an account when appropriate;
- select the available delivery options;
- complete the purchase and payment process;
- consult information related to their orders.
Operation and accessibility measures
The website has been developed taking into account principles and best practices for accessibility applicable to digital services and electronic commerce.
Among the measures incorporated are:
- possibility of keyboard navigation for main functionalities;
- mechanisms to access the main content of pages directly;
- visual focus indicators on interactive elements;
- use of semantic HTML elements to identify main areas and site functionalities;
- labeling of form fields and controls;
- accessible identification of buttons and other interactive elements;
- focus management in certain dialogs, panels, and dynamic components;
- status and error messages intended to facilitate the understanding of certain actions;
- hierarchical structure of content and headings;
- use of alternative text for images when their content requires a textual alternative;
- mechanisms intended to reduce certain animations when the user has configured the reduced motion preference on their device or browser;
- responsive design for different devices and screen sizes.
Likewise, efforts are made to ensure that relevant information does not depend exclusively on the use of color and that text, controls, and other interface elements maintain adequate levels of readability and contrast.
Purchase process
Special attention is paid to the accessibility of essential e-commerce functionalities, including browsing the catalog, consulting product information, selecting sizes and variants, managing the cart, and the purchase process.
The checkout process uses the infrastructure provided by Shopify.
Certain service functionalities may also depend on third-party providers or components. These integrations are part of the store's accessibility monitoring process when they are involved in the browsing or purchasing experience.
Monitoring and improvement of accessibility
Mulaya considers accessibility a continuous process.
Modifications made to the design, content, store components, functionalities, and third-party applications or services can affect the website's accessibility conditions. For this reason, reviews are carried out and corrective measures are adopted when issues are detected that may hinder access to or use of the service.
As part of the continuous maintenance of the site's accessibility, Mulaya especially reviews the following aspects:
- keyboard navigation and focus visibility;
- compatibility with assistive technologies;
- forms and error messages;
- search engines, filters, and other dynamic components;
- selectors for size, color, and other variants;
- windows, panels, and dialogs;
- contrast and readability;
- images and multimedia content;
- cart and purchase process;
- third-party integrations and applications.
Accessibility is also taken into consideration when new functionalities are added or relevant modifications are made to the online store.
Content or functionalities susceptible to improvement
Despite the measures adopted, there may be certain content or functionalities that present some accessibility difficulty in certain combinations of device, browser, or assistive technology.
When Mulaya identifies an issue of this type, its impact is analyzed, and appropriate measures are adopted to correct it or improve its accessibility.
There may also be components provided by third parties whose technical behavior evolves independently of the rest of the website. These integrations are included within the store's accessibility monitoring and review process.
Accessibility communications
If you encounter any difficulty accessing content, browsing the website, or using any of the functionalities of www.mulaya.com, you can report it to Mulaya through our customer service channels:
Email: info@mulaya.com
Chat: available via www.mulaya.com
To facilitate the analysis and resolution of the issue, we recommend indicating the affected page or functionality and a brief description of the difficulty encountered.
These channels can also be used to make inquiries related to site accessibility or to request assistance in accessing specific information or functionality.
Audio version of this information
The information contained in this accessibility statement is also available in audio format.
You can listen to its content using the audio player available on this same page.
Open the accessibility statement audio
If you have any difficulty accessing the audio version or need further assistance, you can contact us via info@mulaya.com or via the chat available on the website.
Preparation and updating of this statement
This statement has been prepared taking into account the technical structure, components, and main functionalities of the online store.
The site's accessibility is reviewed as part of its maintenance and evolution process, and this information will be updated when relevant modifications are introduced to the service or when changes are detected that may affect accessibility conditions.
Last reviewed date: October 7, 2026.
Contact information
MULAYA ONLINE, S.L.
Trade name: MULAYA
Tax ID (NIF): B86811627
Registered office: Calle Corullón, 44, 28947 Fuenlabrada (Madrid), Spain
Email: info@mulaya.com
Phone: 916 420 662
Website: www.mulaya.com
Registration details: registered in the Madrid Mercantile Registry, Volume 31.473, Book 0, Folio 80, Sheet M-566493, Section 8, Entry 1st.
